FAQs

It is a collaborative effort. After creating an account with a secure password and choosing a therapist whose profile resonates with you, our secured payment system will process your payment. The system then takes you through a self-assessment questionnaire form (an intake documents and consent) to fill out and agree.

Your answers give your therapist your history and an idea of your problem(s) and also provides a measurement of your current psychological and emotional state. In your first appointment, your therapist may go through your answers with you to make sure everything is correct of if changes or updates need to be made on your previous answers. .

Your therapist may ask you questions about:

• Whether you have had therapy before and your experience
• What your expectations are
• What you are looking to accomplish in therapy
• Any traumas or triggers
• If you are on medication and for what
• Whether you have a disability
• If you’ve been diagnosed with any mental health conditions
• Any goals you have moving forward

Your therapist will listen to you, treat you with respect without judging or blame. You work collaboratively to build an honest, safe, and trusting relationship.

What you discuss with your therapist stays confidential.

This confidentiality will be broken (you will be informed) if your therapist finds you to be of harm to yourself or others so he can seek additional support for your safety.

Therapists are trained in different approaches, and therefore work differently. When you read their professional biographies, select one who most aligns with your objectives and situation. You will also be made aware of boundaries/time-keeping. Research has shown that therapy is more effective when sessions occur once a week, on the same day and time.

Therapists who are registered with major insurance companies world-wide such as AXA, AVIVA, BUPA, ZURICH, PRUDENTIAL, LEGAL & GENERAL, UNITED HEALTH GROUP, KAISER FOUNDATION, STATE FARM etc. will be indicated on their profile.

Help Mind Body is also negotiating with major insurance companies to make greater access possible. Once successful, insurance companies badges will be clearly visible on the homepage of the website.

Therapists have an obligation to keep what their clients tell them confidential. Confidentiality is key in this line of work.

However, confidentiality will be broken (your therapist will inform you) if he/she determines that you may harm yourself or others. This is necessary in order to seek additional help for you.

Therapists have individuals fees depending upon qualifications and experience. Fees range from £45 p/hr to £250 in the UK and about the same in the US. The cost is related to the person’s qualifications, experience, and continued professional development.

Individual sessions are 45-50 minutes depending on the therapist. Longer sessions with your therapist can be arranged through payment on our system.

Here are a few questions to ask yourself during the selection process:

• Does the therapist’s profile resonate with you?
• Can you relate to their profile and does it make sense or feel meaningful for your questions?
• Do they answer from a research or evidence based point of view?
• During your first session, feel their energy. Do you feel you are able to talk freely with them?
• Do you feel like you’ve known them for a long time?
• Do you feel safe and trust them enough to tell them anything?
• After engaging with them, weigh your thoughts and feelings. You can always change to another therapist on our platform at any time if you feel it’s not the right fit.

Welcome to the comprehensive step-by-step guide on how to register and set up your profile as a therapist on HelpMindBody (HMB). Whether you’re a seasoned therapist or new to online platforms, this tutorial will navigate you through the entire process smoothly, ensuring you’re ready to use the HelpMindBody platform to its fullest. Let’s get started!

Step 1: Visit the HelpMindBody Website

• Action: Navigate to [HelpMindBody] in your web browser.
• Purpose: This is your gateway to accessing the platform and beginning the onboarding process.

Step 2: Initiating the Onboarding Process

• Action: Look for the “Therapist Onboard” button in the navigation menu and click on it.
• Purpose: Clicking this button redirects you to the dedicated onboarding page specifically designed for
  therapists.

Step 3: Filling the Onboarding Request Form

• Action: On the “Therapist Onboard” page, you’ll find the “Onboarding Request Form for Therapist.” Fill in the
  required information accurately.
• Purpose: This form collects essential information about you and your practice to ensure a tailored experience
  on the HelpMindBody platform.

Step 4: Email Verification

• Action: After filling out the form, click on the ‘Get Verification Code’ button to verify your email address.
  Check your email inbox for the verification code.
• Purpose: Email verification is a critical step to ensure the security of your information and to verify your
  identity.

Step 5: Enter Verification Code

• Action: Enter the verification code you received in your email into the designated field and click ‘Get
  Invitation.’ A “Thank You” message will appear upon successful submission.
• Purpose: This confirms your email address and moves you further along in the onboarding process.

Step 6: Await Admin Approval

• Action: After submitting the verification code, wait for an admin to approve your invitation. You will receive a confirmation email with your account details.
• Purpose: This step ensures that only qualified therapists are onboarded to the platform, maintaining its
  quality and integrity.

Step 7: Log In and Complete the Intake Questionnaire

• Action: Log into your dashboard using the account details sent to you. Look for the Intake Questionnaire form, fill it with the required information and documents.
• Purpose: The Intake Questionnaire allows you to provide more detailed information about your qualifications,
  experience, and the services you offer, enabling HelpMindBody to match you with suitable clients.

Step 8: Admin Review and Account Approval

• Action: Once you submit the Intake Questionnaire, the admin will review your submission, verify your
  information, and approve your account as a therapist.
• Purpose: This final step of verification ensures that all information provided is accurate and meets the
  platform’s standards, officially welcoming you as a therapist on HelpMindBody.

Step 9: Getting Started

• Outcome: Upon approval, you’re ready to start using the HelpMindBody platform to connect with clients, schedule
  sessions, and provide therapy services online.
• Next Steps: Explore the platform, familiarize yourself with its features, and start growing your online therapy practice.

By following these detailed steps, you’re not just registering; you’re embarking on a journey to expand your reach and impact as a therapist. Welcome to HelpMindBody, where your expertise meets innovation and convenience.

Step 1: Login to Your HelpMindBody Dashboard

• Action: Log in to your dashboard on the HelpMindBody platform.
• Purpose: Access the settings and profile setup options.

Step 2: Navigate to Profile Setup > Profile

• Action: From the sidebar menu, navigate to Profile Setup and then select Profile.
• Purpose: Access your general details and settings.

Step 3: Edit Profile

• Action: Click on the “Edit Profile” button at the end of the row displaying your general details.
• Purpose: Edit your profile information.

Step 4: Open the Schedule Tab

• Action: In the edit profile popup, click on the “Schedule” tab.
• Purpose: Access the section for setting up your availability.

Step 5: Set Availability for Each Day

• Action: In the schedule tab, you will see a list of days from Monday to Sunday. Set your availability for each day.
• Purpose: Specify whether you are available, have an off day, or set specific time slots for appointments.

Step 6: Set Time Slots and Breaks

• Action: For each day, set your time slots (e.g., 9:00 am to 12:00 pm) and add break times if needed.
• Purpose: Define your availability schedule for clients booking appointments.

Step 7: Save Your Availability Data

• Action: After setting your availability for each day, click on the “Save” button.
• Purpose: Save your availability settings so that clients can see your updated schedule when booking appointments.

Following these steps will allow you to set up your therapist availability calendar, ensuring that your clients can see when you are available for appointments.

Step 1: Login to your HMB dashboard

• Action: Log in to your account dashboard.
• Purpose: Access the settings and profile setup options.

Step 2: Navigate to Profile Setup > Profile

• Action: From the sidebar navigation menu, go to Profile Setup and then select Profile.
• Purpose: Access your general details and settings.

Step 3: Edit Profile

• Action: Click on the edit button at the end of the row displaying your general details.
• Purpose: Edit your profile information.

Step 4: Open the Stripe Tab

• Action: In the edit profile popup, click on the Stripe tab.
• Purpose: Access the form for linking your Stripe account.

Step 5: Fill in Stripe Form

• Action: Enter your email address and select your country in the form.
• Purpose: Provide Stripe with the necessary information to set up your account.

Step 6: Setup Stripe Account

• Action: Click on the “Setup Stripe” button after entering your details.
• Purpose: Initiate the process of linking your Stripe account for payments.

Step 7: Confirmation Message

• Action: After successful setup, you will receive a congratulatory message.
• Purpose: Confirm that your Stripe account setup is complete.

Step 8: Start Receiving Payments

• Action: Your Stripe account is now set up to receive payments.
• Purpose: Begin receiving payments in your Stripe account that you can later withdraw.

Following these steps will allow you to link your Stripe account and start receiving payments for your services.

Step 1: Login to your account

• Action: Open the web or app platform and input your username and password.
• Purpose: This step ensures that only registered users have access to the rating system, maintaining privacy and security.

Step 2: Go to your dashboard, you will see appointments/sessions listing there

• Action: Navigate to the dashboard section of the platform after logging in.
• Purpose: This step helps you locate the section where your past therapy sessions or appointments are listed, making it easier to find the sessions you want to rate.

Step 3: For each session there is a Rate button in the last column of the table to rate each session you had

• Action: Look for the “Rate” button positioned in the last column corresponding to each therapy session or appointment listed.
• Purpose: This button allows you to initiate the rating process for each specific session, ensuring you can provide feedback tailored to your experience with each therapist.

Step 4: After clicking on the Rate Button you will be redirected to the rating page

• Action: Click on the “Rate” button associated with the session you wish to rate.
• Purpose: By redirecting you to a separate rating page, the platform facilitates a focused environment for you to provide feedback without distractions.

Step 5: On the rating page add star rating and add comment for therapist and click save button

• Action: Assign a star rating (usually ranging from 1 to 5 stars) to reflect your overall satisfaction with the therapist’s performance. Additionally, you can input comments or feedback in the designated text box.
• Purpose: This step allows you to provide detailed feedback on your experience with the therapist, including both quantitative (star rating) and qualitative (comments) aspects. Clicking the “save” button ensures that your ratings and comments are recorded and submitted effectively.

These steps are designed to streamline the process of rating therapists, ensuring that users can provide comprehensive feedback efficiently and accurately.

Step 1: Log in to your WordPress Admin Dashboard

• Action: Open the WordPress login page and enter your admin credentials (username and password).
• Purpose: This ensures that only authorized admins have access to the site’s backend, protecting sensitive information.

Step 2: Navigate to the Bookly Plugin

• Action: From the WordPress admin dashboard, look for the “Bookly” option in the left-hand menu and click on it.
• Purpose: This takes you to the Bookly settings and appointment management area.

Step 3: Access the Appointments List

• Action: In the Bookly menu, click on “Appointments” to view a list of all scheduled appointments.
• Purpose: This provides an overview of all appointments, allowing you to find the one that needs rescheduling.

Step 4: Find the Appointment to Reschedule

• Action: Use the search bar or scroll through the list to find the specific appointment you want to reschedule. You can search by customer name, appointment date, or other filters.
• Purpose: This ensures you are modifying the correct appointment.

Step 5: Edit the Appointment

• Action: Click the “Edit” button (pencil icon) next to the appointment you want to reschedule.
• Purpose: This opens the details of the appointment, allowing you to make changes.

Step 6: Reschedule the Appointment

• Action: In the appointment details, change the date and time of the appointment to the new desired schedule. You can also modify other details if needed.
• Purpose: This allows you to update the appointment schedule based on the customer or service provider’s availability.

Step 7: Save Changes

• Action: After adjusting the appointment details, click “Save” to apply the changes.
• Purpose: This confirms the updated appointment schedule and notifies the customer if configured.

Step 8: Notify the Customer (Optional)

• Action: Ensure that the “Send Notification” option is selected to notify the customer about the rescheduled appointment (if notifications are enabled in Bookly settings).
• Purpose: This keeps the customer informed about the new appointment details.