Privacy Policy

Effective date: 20th February 2023

Welcome to Help Mind Body!

This Privacy Policy governs your visit http://helpmindbody.com/ and Help Mind Body mobile application. The purpose of this agreement is to inform and explain to you how we manage, collect, use, possess, safeguard and disclose your Personal Data, which is subject to the privacy principles set out in the UK Data Protection Act 2018 and the general law intended to protect your privacy, as amended from time to time, and where relevant by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR), California Privacy Protection Act (the CalOPPA) and California Consumer Privacy Act (the CCPA).

Protecting our customer’s Personal Data and compliance with Applicable Laws is of the utmost importance to Help Mind Body and the matter we take very seriously. We are committed to properly managing, protecting, and processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our Website, App and/or other channels.

Please read and review this Privacy Policy, which will inform you how we collect, use, process and disclose your Personal Data. This Privacy Policy should be read in conjunction with Help Mind Body’s Terms and Conditions, of which this Privacy Policy forms part. This Privacy Policy supplements, but does not supersede nor replace any other consents you may have previously provided to Help Mind Body in respect of your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Privacy Policy. We trust that it will assist you in making an informed decision on whether to provide us with any of your Personal Data.

  1. INTRODUCTION
    1. Help Mind Body (“us”, “we”, or “our”) operates www.helpmindbody.com (hereinafter referred to as “Service”).
    2. We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
    3. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).
  2. DEFINITIONS
    1. APPLICABLE LAW means the UK Data Protection Act 2018 and its respective subsidiary legislations and regulations, as amended from time to time;
    2. SERVICE means the http://www.helpmindbody.com website and mobile application “Help Mind Body” owned and operated by solo trader Daniel Tete Gunn.
    3. PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
    4. USAGE DATA is data collected automatically either generated by the use of Service or from the Service infrastructure itself (for example, the duration of a page visit).
    5. COOKIES are small files stored on your device (computer or mobile device).
    6. DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
    7. DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
    8. DATA SUBJECT is any living individual who is the subject of Personal Data.
    9. THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
  3. PURPOSES OF PERSONAL DATA
    1. We respect the strictest data protection principles. Thus, we collect and process your personal data only for specified, explicit, and legitimate purposes. The personal data collected through the Website is used only for:
      1. Operating, managing, and promoting our business.
      2. Optimizing and improving the Website; and
      3. Analyzing and improving our business activities;
      4. Delivering you our newsletter (if you have subscribed to one);
      5. Providing you with appropriate content (e.g. the correct language and currency);
      6. Responding to your requests (e.g., answering your inquiries);
      7. Carrying out our contractual obligations
      8. Enabling your use of the full functionality of the Website
      9. Legal grounds for the processing of personal data. Depending on the circumstances in which you provide us with your personal data, the collection and processing of your personal data is carried out on the basis of one of the following legal grounds:
        1. Ensuring the performance of a contract;
        2. Pursuing our legitimate business interests; or
        3. If you have provided us with your explicit consent for the collection and processing of your personal data for a particular purpose.
  4. NON-PERSONAL DATA
    1. Types of non-personal data. When you use the Website, we may collect certain non-personal data about your activities on the Website, such as your browser types, operating systems, URL addresses of websites clicked to and from the Website, and your other online behavior data. Such non-personal data does not allow us to identify you in any manner.
    2. Purposes of non-personal data. We may collect non-personal data for online analytics purposes only, such as:
      1. To personalize the Website to your specific needs.
      2. To examine the relevance, popularity, and engagement rate with regard to the content available on the Website; and
      3. To identify the channels through which the Website is accessed and used;
      4. To analyze what kind of users, visit the Website;
      5. Aggregated data. In case your non-personal data is combined with certain elements of your personal data in a way that allows us to identify you, we will treat such aggregated data as personal data.
  5. YOUR CONSENT
    1. By using the Website and the App, you are consenting to the processing of your personal data as set forth in this Privacy Policy.
    2. In exceptional cases (where required by the applicable law), we will seek your consent. For example, we may seek your explicit prior consent for the following purposes:
      1. If we significantly amend this Privacy Policy.
      2. If we intend to collect any sensitive data from you; or
      3. If we would like to disclose or transfer your personal data to third parties that are not indicated in this Privacy Policy;
      4. If we intend to use your personal data for purposes that are not indicated in this Privacy Policy;
      5. If we would like to provide you with any marketing communication (e.g., sending you a newsletter);
  6. MARKETING COMMUNICATION
    1. We will not send you direct marketing messages, such as newsletters, brochures, promotions and advertisements, or contact you by any other means with the purpose to offer you our goods and services, unless you provide us with your prior explicit consent to receive such marketing messages.
    2. Informational notices. Please note that the following informational notices sent by us on an “if-needed” basis do not fall within the scope of direct marketing communication that requires your explicit consent:
      1. Informational notices regarding updates to the Website, your privacy and security, and other important matters.
      2. Information about our new goods and services that are closely related to the goods and services already used by you; and
      3. Information about the status of your order;
      4. Opt-out from marketing communication. If you have provided us with your consent to receive direct marketing communication and, at some point, you would like to stop receiving such marketing messages, you can easily opt-out by:
        1. Clicking on the “unsubscribe” link contained in any of the online marketing communications submitted to you; or
        2. Contacting us directly by email at [email protected]/
  7. INFORMATION COLLECTION AND TYPES OF DATA COLLECTED
    1. We collect several different types of information for various purposes to provide and improve our Service to you.
    2. Personal Data.
      1. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).
      2. Personally identifiable information may include, but is not limited to:
        1. First name and last name
        2. Email address
        3. Phone number
        4. Doctors Practice information
        5. Cookies and Usage Data
      3. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by emailing at [email protected]/
    3. Usage Data.
      1.  We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
      2. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
      3.  When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
    4. Device Information
      1. We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Services.
    5. Tracking Cookies Data.
      1. We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
      2. Cookies are files with a small amount of data which may include an anonymous unique identifier.
      3. Cookies are sent to your browser from a website and stored on your device.
      4. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
      5. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
      6. Examples of Cookies we use:
        1. Session Cookies: We use Session Cookies to operate our Service.
        2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
        3. Security Cookies: We use Security Cookies for security purposes.
        4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
  8. USE OF DATA
    1. Help Mind Body uses the collected data for various purposes:
      1. to provide and maintain our Service;
      2. to notify you about changes to our Service;
      3. to allow you to participate in interactive features of our Service when you choose to do so;
      4. to provide customer support;
      5. to gather analysis or valuable information so that we can improve our Service;
      6. to monitor the usage of our Service;
      7. to detect, prevent and address technical issues
      8. to fulfill any other purpose for which you provide it;
      9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
      10. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
      11. in any other way we may describe when you provide the information;
      12. for any other purpose with your consent.
  9. RETENTION OF DATA
    1. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
    2. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
    3.  We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
  10.  PROTECTION OF PERSONAL DATA
    We implement organizational and technical measures to protect your personal data, such as secured networks, encryption, and limited access to your personal data by our staff. In order to ensure the security of your personal data, we kindly ask you to keep your Website and App login details in secure and confidential manner and use the Website and the App only through a secure network.
  11.  STORAGE OF PERSONAL DATA
    We will store your personal data in our systems only for as long as such personal data is required for the purposes indicated in Section 3 of this Privacy Policy. After your personal data is no longer necessary for such purposes, we will immediately delete your personal data from our systems. In some cases, we may be required by law to retain your personal data for a certain period of time (e.g., for maintaining our accountancy records). In such cases, we will store your personal data for the time period stipulated by the applicable law.
  12.  TRANSFER OF DATA
    1. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
    2. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to Cloud Database storage with AWS in the United Kingdom and process it there.
    3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
    4. Help Mind Body will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
  13.  DISCLOSURE OF DATA
    1. Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
    2. We may disclose personal information that we collect, or you provide, such a disclosure is limited to situations when the personal data is required for the following purposes:
      1. Ensuring the operation of the Website;
      2. Ensuring the processing and completion of your orders;
      3. Pursuing our legitimate business interests;
      4. Carrying out our contractual obligations;
      5. Law enforcement purposes; or
      6. If you provide your prior explicit consent.
      7. Other cases. We may disclose your information also:
        1. to our subsidiaries and affiliates
        2. to contractors, service providers, and other third parties we use to support our business;
        3. to fulfill the purpose for which you provide it;
        4. for any other purpose disclosed by us when you provide the information;
        5. with your consent in any other cases;
        6. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Help Mind Body, our customers, or others.
  14.  SECURITY OF DATA
    1.  The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
  15.  YOUR DATA PROTECTION RIGHTS UNDER UK DATA PROTECTION ACT 2018
    1. You have the following rights in relation to your Data:
      1. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
      2. Right to data portability- the right to request that we move, copy or transfer your Data.
      3. Right to restrict our use of your Data, the right to “block” us from using your Data or limit the way in which we can use it.
      4. Right to erase – the right to request that we delete or remove your Data from our systems.
      5. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
      6. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
      7. To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: at [email protected]/
      8. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.
      9. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
  16.  YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
    1. If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
    2. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
    3. If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected]/
      1. In certain circumstances, you have the following data protection rights:
        1. the right to access, update or delete the information we have on you;
        2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
        3. the right to object. You have the right to object to our processing of your Personal Data;
        4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
        5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
        6. the right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information;
      2. Please note that we may ask you to verify your identity before responding to such requests.
      3. Please note, we may not able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
      4. For more information, please contact your local data protection authority in the European Economic Area (EEA).
  17.  YOUR DATA PROTECTION RIGHTS UNDER THE CALIFORNIA PRIVACY PROTECTION ACT (CalOPPA)
    1. CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3
    2. According to CalOPPA we agree to the following:
      1. Our Policy on “Do Not Track” Signals:
        1. We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
        2. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
        3. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
      2. users are able to change their personal information by emailing us at [email protected]/
      3. users will be notified of any privacy policy changes on our Privacy Policy Page;
      4. our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
      5. User can visit our site anonymously;
  18.  YOUR DATA PROTECTION RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
    1. If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
    2. What personal information we have about you. If you make this request, we will return to you:
      1. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
      2. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
      3. The specific pieces of personal information we have collected about you.
      4. The categories of third parties with whom we share personal information.
      5. The business or commercial purpose for collecting or selling your personal information.
      6. The categories of sources from which we collect your personal information.
      7. The categories of personal information we have collected about you.
      8. Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
      9. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, the deletion may be accomplished through the de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
      10. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
      11. To exercise your California data protection rights described above, please send your request(s) by one of the following means:  By email: [email protected]/
      12. Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
  19.  SERVICE PROVIDERS
    1.  We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
    2.  These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  20.  ANALYTICS
    1. We may use third-party Service Providers to monitor and analyze the use of our Service.
    2. Google Analytics.
      1. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
      2. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
      3. We also encourage you to review Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245
  21.  BEHAVIORAL REMARKETING
    1. Help Mind Body uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
    2. Facebook. Facebook remarketing service is provided by Meta Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook:    https://www.facebook.com/help/568137493302217/. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
    3. Instagram. Instagram remarketing service is provided by Meta Inc. For more information on the privacy practices of Instagram, please visit the Instagram Privacy Terms web page: https://www.instagram.com/519522125107875?helpref=page_content.
    4. Linkedin. Linkedin remarketing service is provided by Microsoft Inc. For more information on the privacy practices of Instagram, please visit the Instagram Privacy Terms web page: https://www.linkedin.com/legal/privacy-policy?
    5. YouTube. YouTube remarketing service is provided by Alphabet Inc. For more information on the privacy practices of Instagram, please visit the Instagram Privacy Terms web page: https://www.youtube.com/howyoutubeworks/user-settings/privacy/
    6. TikTok. TikTok remarketing service is provided by Tik Tok Pte. Ltd. For more information on the privacy practices of Instagram, please visit the Instagram Privacy Terms web page: https://www.tiktok.com/legal/page/eea/privacy-policy/en
  22.  COOKIES  
    1. The Website may use cookies. By using the Website, you agree to our use of cookies as described in this Privacy Policy and Cookie Policy. If you do not agree to our use of cookies, you need to either discontinue your use of the Website or set your browser to refuse cookies. Please be aware that some parts of the Website may not function properly and some services may not be available without cookies. We will not use cookies for purposes, which are not mentioned in this Privacy Policy.
    2. What is a cookie? A cookie is a small computer file, typically consisting of letters and numbers. When you visit a website, the website may send a cookie to your browser. Subsequently, the browser may store the cookie on your computer system. The main purpose of cookies is to allow a website to recognize user’s device. There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date, unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.
    3. What cookies do we use? We use session cookies, such as PHPSESSID, which allow you to use the full functionality of the Website. Session cookies are used in order to verify your details until you are navigating from page to page on the Website. The session cookies enable you to avoid re-entering your details each time you enter a new page on the Website. We also use persistent cookies, such as “language”. We use persistent cookies in order to recognize you as a unique user when you return to the Website. As a result, you do not have to enter your login details multiple times as you move from other websites to the Website.
    4. How to refuse cookies? If you would like to refuse our use of cookies, you can do so by disabling cookies in your browser (please check your browser’s “help” functionality for more information) or visiting www.whatarecookies.com for further information.
  23.  LINKS TO OTHER SITES
    1. Our Service may contain links to other sites that are not operated by us.
    2. If you click a third-party link, you will be directed to that third party’s site.
    3. We strongly advise you to review the Privacy Policy of every site you visit.
    4. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
  24.  PAYMENTS
    1. We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).
    2. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payments processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
    3. The payment processors we work with are:  
      1. Stripe: Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
      2. PayPal: Their Privacy Policy can be viewed at: paypal.com/myaccount/privacy/privacyhub
  25.  CHILDREN’S PRIVACY
    1. Our Services are not intended for use by children under the age of 13 (“Children”).
    2. We do not knowingly collect personally identifiable information from Children under 13.
    3. If you become aware that a Child has provided us with Personal Data, please contact us.
    4. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
  26.  CHANGES TO THIS PRIVACY POLICY
    1. We may update our Privacy Policy from time to time.
    2. We will notify you of any changes by posting the new Privacy Policy on this page.
    3. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
    4. You are advised to review this Privacy Policy periodically for any changes.
    5. Changes to this Privacy Policy are effective when they are posted on this page.
  27.  CONTACT US
    1. If you have any questions about this Privacy Policy, please contact us by:
      1.  Email: [email protected]
      2. Phone: (+44) 79 3979 4979